Talk: Shifting customer acquisition away from digital channels
Reducing reliance on costly digital acquisition to reach new customers and scale.
Roundtable: Adapting online growth forecasts after business as unusual
Retaining pandemic e-commerce customers and forecasting for the future after business as unusual.
Roundtable Conversation with Founders & Directors
Founders and directors of retail brands met for roundtable discussion and afternoon tea.
The Luxury Discussion
Featuring a panel of senior leaders from Markus Lupfer, New and Lingwood and De Beers.
Delivery & Returns: Managing Expectations
Communicating delivery and returns throughout the user journey and lifting cross border conversions.
Culture & Commerce
Developing user journeys for an impatient world, how not to offend Chinese customers, and what millennials and gen-z want from brands and employers.
28 Trends in Luxury Retail Commerce
Drinks, canapes, networking and a quick-fire showcase of luxury retail commerce trends.
Untapped International Markets
Reaching suburban Chinese customers, treating the long tail as one market and customer delivery expectations in Israel, the Middle East and Australia
Driving Direct-To-Consumer Sales
A panel discussion on the good and bad of direct-to-consumer strategies for fashion, beauty and lifestyle brands.
The road to profitability
Concerns on letting investors in, growing at the expense of profit, and appreciating the difference between retail and tech businesses.
Christmas Drinks
Drinks, canapés and networking
The Luxury Discussion: Sustainability
Sustainability driven business models and e-commerce practices.