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Operations to meet the needs of global customers

Operations to meet the needs of global customers.
An afternoon of talks, presentations and networking with e-commerce, operations and supply chain leaders, the Aramex Global Solutions Forum took place in central London on July 13th 2017. Aramex Global Solutions brings together the best of both the postal and courier worlds with the most comprehensive suite of B2C cross-border shipping services to power global ecommerce.





James Doyle, General Manager Logistics, M & S
From a single market stall in 1884, to the multi-channel international retailer it is today, serving over 32 million customers globally, M&S has come a long way. The retailer has a vision to become a zero waste business by 2025. James Doyle shared insight on customer expectations in key markets, how innovation will help future cross border logistics and communicating operational challenges of international strategies.

Neil Sansom, CEO, WoolOvers
Established in 1989, British, all-natural knitwear specialist, WoolOvers has served over one million, global customers. The company operates nine international websites and offers a localised shopping experience in 55 countries. Non-UK sales account for 30% of the retailer’s business. Neil Sansom spelled out operational changes the business went through before undertaking activities to drive international sales.

Dov O’Neil, Head of Logistics, Rapha
Rapha is now more than just a clothing company – the brand includes physical retail locations, luxury travel, and a cycling club with global membership. From three employees in 2004, to over 350 today, the company counts the US as its biggest market. Dov O’Neil shed light on structuring the brand’s global supply chain for growth across APAC and the US.

Irene Garcia Sacedon, COO, Ben’s Cookies
With new shops opening across the country and around the world, Ben’s Cookies, which started as a stall in 1983, is experiencing an exiting time of growth. Internationally the brand is strong in the Middle East, and now operates in Japan and the USA with further expansion to come. Irene Garcia Sacedon revealed the operational challenges of serving different markets, each with their own taste preferences and digital habits.

Julie Jones (Head of Operations, Jack Wills)
Caroline Rolfe (Former Global Director, GHD, Belstaff)
Michel Koch (M&A Consultant/Former CMO, Time Inc UK)


Francois Lazzari (Aramex Global Solutions)
Laetitia Arfi (Aramex Global Solutions)