Wavering Purchase

Tuesday 17th June 2025.
1.00pm - 4.00pm.
Central London.

Complete the form below to register your interest in attending.


ABOUT

What makes customers hesitate before buying?

Join a select group of e-commerce, product and customer experience leaders for a roundtable lunch as we unpack the quiet questions and internal doubts that make customers hesitate. Leave with fresh inspiration to strengthen your online presence and turn hesitation into conversion.


SPONSORS


THE EVENT

LUNCH

Enjoy a curated selection of sandwiches, savoury pastries, and a variety of hot and cold drinks in a relaxed, welcoming setting.

DISCUSSION

Take part in a conversation where we surface the subtle doubts that interrupt buying decisions, and share ideas on how to design against them. A panel of experts with high-level experience in e-commerce and customer behaviour will lead the discussion and share insights.

“I need to ask my partner first.”

“Every time I look, it’s ‘almost gone’ - not buying it.”

“I should probably spend this money on something else...”

“This is nice, but I’ll just get it from Amazon, it’s easier.”

“There's too much here, I don't know what to pick.”

“Maybe I should wait for a better version.”

“I'll wait, it'll end up in the sale.”

Panel

Leon Bailey-Green, Moderator, Upper Clash

Blair Waller, Senior Product Manager, Moonpig and Co-Founder, Tartan Scarf Co

Bérengère Chaintreau-Fuchs, Consumer Insights & Online Retail Leader, ex-Kantar, eBay and Amazon

Jamie Stantonian, Experience Design Director, Inviqa



NETWORKING

Connect with e-commerce, product and customer experience peers in an intimate, off-the-record setting.



Timings

1.00pm - Lunch

1.35pm - Discussion

3.00pm - Networking

4.00pm - Close


Register your interest in attending

 


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